Gurriny Yealamucka Health Service Aboriginal Corporation accepts both verbal and written complaints as ‘formal complaints”. Any “Informal Complaint” can become a formal complaint at the request of the complainant, or if the complainant answers “yes” to the question: “Do you wish to take this matter further?”
All complaints are handled confidentiality in accordance with Gurriny Yealamucka Health Service Aboriginal Corporation Code of Conduct Policy and must be taken seriously and handled professionally.
Gurriny we have a Client Feedback Policy (Doc_001) that forms the way we
collect feedback from our clients and how we use that information. If you would
like to provide your feedback about your experience at our services, follow
the link below.